Europcar Italia SPA - Napoli, Città Metropolitana di Napoli

Salvatore V.

Per me numero uno nel noleggio serietà e disponibilità a 360 gradi per tutta la durata del noleggio .

Paolo V.

Servizio impeccabile ed attenzione unica nell’ aiutare il cliente presso capodichino napoli
Ringrazio la sig.ra Sonia

salvatore

Ufficio con personale sempre disponibile e gentile in tutto e per tutto .

Breanne B.

I booked an SUV rental because we had family visiting and needed a larger vehicle. LESS than 24 hours before my reservation, this location messaged me saying they had no SUVs available—then offered to “upgrade” me to a sedan smaller than my own car.

I was lied to directly after he claimed to have made a call to a supervisor, saying there were no SUVs available at the airport location and that there was a “countrywide shortage” of SUVs. However, when I contacted the airport location myself, I confirmed they had SUVs available.

Customer service said they couldn’t cancel or refund my reservation because only the NSA Naples office could do cancellations (due to the military base location). Although the NSA Naples office canceled the reservation, they still charged me a $50 “short notice cancellation” fee - even though the issue was theirs, and I was notified less than 24 hours before.

This was some of the most unprofessional and shady behavior I’ve encountered—I’ve rarely been lied to so blatantly. It’s definitely not the kind of added stress you want when you have family visiting.

I don’t recommend this company if the right vehicle or honest service matters. I got an SUV same day at Hertz Naples — a much better experience.

M R.

Prenotaz/Res Nº 1159141678

During my vacation in Sicilia, I rented a car with Europcar on 15th of may 2023. I was supposed to return it on the 25th, but as the Etna Volcano erupted, I decided that it would be safer to leave Sicilia sooner and I returned the car on the 22th. I was terrified at the time. Volcanic dark ashes all over the place, schools closing...for me it was chaos! When I returned the car on the 22th, Europcar assured me that there was no problem and that they would only charge us until the 22th as they were supposed to. Unfortunately that was not the case and they are charging me the full price as if I had rented until the 25th.

On 1st June, they sent me an e-mail (INVOICE PAID - attached here) charging me 1.907,34 (price if we had rented until 25.05). The craziest thing is that they insist that they are only charging me until the 22th, which is confusing because I have already sent them my banking statements, proving they are unlawfully charging me 454 euros more than they should!

Terrible experience! I'm really angry with the service provided by Europcar Italia, they refuse to acknowledge that they are overcharging me even though I provided them with evidence that the charges are undue.

The worst is that I feel I have been taken advantage of as a foreigner, because I'm not aware of my rights in Italian jurisdiction and I have no access to Italian consumer institutions. I'm in a limb here, I don’t know what to do anymore and they are taking advantage of me.

NOTAC C.

How dare do you close at 9:30 pm when the other carrentals are open until 11:30 in July? Are you serious?
The person at the reception on Sunday morning is as friendly as a prison guard. A horrible welcome, without friendliness or smile, or polite formula (hello and goodbye at least). A feeling of not liking tourists at all. Europcar never again.

Antonio I.

Cristian R.